Brinker Sees Significant Reduction in Operations Costs and Higher Productivity After Switching to Encore and FlameGard Products
Brinker International, Inc. is a leading casual dining company with more than 1,700 restaurants and over 125,000 team members throughout 27 countries. Its main restaurant operations are Chili’s Bar & Grill, Maggiano’s and Macaroni Grill. Brinker is responsible for providing all of its stores with food service equipment and replacement parts.
Many of their stores were experiencing ongoing problems with sink and plumbing hardware. On average, Brinker restaurants were placing eight to 10 repair calls a month for faucet problems and receiving little support from the products’ customer support staff. Problems continued to develop with the sinks’ hosing equipment, which would wear easily and snap off. Faucets and replacement parts were difficult to install and often required outside maintenance visits.
In an effort to find durable parts and equipment with a strong customer service team, Brinker chose Component Hardware Group’s Encore Faucets & Pre-Rinse Assemblies. Brinker was drawn to the line of Encore Faucets & Pre-Rinse Assemblies because they are specifically engineered to withstand the most rigorous industry use. Additionally, all Encore fixtures come standard with Saniguard Product Protection. Brinker also felt the ability to mix and match components in virtually any combination, meeting even the most unique design or specification requirement, would be beneficial to their needs. Further, the Encore faucets and replacement parts made install and repair easy for individual stores to handle.
Needless to say, Brinker stores saw a significant reduction in operations costs and higher productivity after switching to Encore and Flame Gard products. Stores are now able to re-direct budgets and purchase top line products because of reduced expenses. Service calls on faucets dramatically dropped from eight to 10 calls per month to one to two calls per year. Encore’s Replacement Parts Program made it easy for stores to repair leaky faucets, mix and match products based on certain configurations, and help with water efficiency. Products are damaged less often and stores have established a quality reputation with their Health Departments’ representatives. Additionally, they have now established a strong relationship with Component Hardware Group Customer Service team and they continue to provide efficient solutions for all Brinker stores.